Terms and Conditions

Terms of Use of the Prinstago Website

  • This page details the terms of use by which you may make use of our website. Please read these terms carefully before you start to use our website. You may only use our website (and the services provided through our website) if you agree to these terms. Your continued use of our website indicates your acceptance that these terms apply to our website and your use of them.
  • Our website provides access to a number of services provided by us that may only be used in accordance with these terms. The services include, but are not necessarily limited to:
    • the ability to upload digital images to our website or to email digital images to us so that we can upload them to our website on your behalf;
    • the ability to order prints of digital images that have been uploaded to our website;
    • the ability to order other items on which we can print images that have been uploaded to our website; and
    • the ability to order other products or services through our website

  • Only persons aged 18 years or over may access our website and use the services offered by us.
  • We may change, modify or revise these terms of use at any time by amending this page. The changes made to the terms will come into effect as soon as they are posted on our website and your use of our website (or of any services provided through our website) will be subject to the amended terms. You are expected to check this page from time to time to take notice of any changes we may have made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our website.

Vouchers

  • Vouchers must be used before expiry. If the voucher was paid for, it expires 3 years from date of purchase. If the voucher is part of a promotion or prize, the expiry date will be otherwise specified and may be less than 36 months.
  • Only one voucher may be used per purchase. Vouchers will at no time be merged.
  • You may use a voucher to pay for goods purchased/ordered online with Printstago.
  • If the voucher amount is exceeded on purchase, the difference is payable by you using Printstago's on-line payment method using a credit card or via EFT.

  • If the voucher was issued by Printstago, and the order or payment is less than the value of the voucher, the balance will remain on your voucher. If the voucher was issued by a third party, then the voucher may only be used once, even if the value of the order is less that the voucher value.
  • You may not use vouchers that have been obtained illegally (via theft) for purchases.
  • The voucher must be treated as cash and is used entirely at your own risk.
  • Promotion codes will not reduce the value of vouchers.

  • You are responsible for the safekeeping and proper use of your voucher. We may call you from time to time to confirm certain transactions with you.
  • As a voucher is payable up-front, it cannot be cancelled or refunded once issued.
  • We are not responsible for any loss arising from any failure, malfunction or delay in any electronic device, including, but not limited to any component of the Printstago/PayFast payment system, or our supporting or shared networks, where applicable, resulting from circumstances beyond our reasonable control.
  • You should send any legal notice to us at our chosen address: PO Box 11196, Johannesburg, 2000.
  • You acknowledge and agree that our agreement will be regarded as having been entered into in South Africa and any breach of this agreement will be considered as having taken place in South Africa.
  • Any correspondence that we send to your cell phone number or email address will be considered to have arrived within one day of date sent.
  • By purchasing this voucher you accept and agree to be bound by these rules. You may not vary these rules. South African Law governs these rules.
  • In the event where payment for voucher defaults, cost of recovering monies owed will be payable by you.
  • If in any way, we know or suspect that your voucher is being used fraudulently, negligently or for illegal activities, we will restrict activity on your voucher or suspend access to your voucher or if we must do so to comply with the law, without notice to you. If we suspend access to your voucher for any reason, we will not be liable to you for any direct, indirect, consequences as a result.
  • We assume no liability whatsoever for any direct or indirect loss, damage of whatsoever nature arising from your use of a voucher or howsoever arising.
  • Vouchers cannot be used in conjunction with any other discounts, special offers or promotional discounts.

Promotional Codes

  • Promotional codes/vouchers are valid for time of on-going promotion only.
  • Discounts will not be entertained if expiry date has been exceeded.
  • Promotion codes will not reduce the value of vouchers.
  • Only 1 code may be used per shopping cart. Codes will at no time be merged.
  • Additional Terms and Conditions supplied with promo codes apply.
  • When placing an order using a promo code, files and payment need to be submitted before the expiration date of the promotion.
  • Orders must checked out before expiration date of the promotion.
  • Discounts are only valid for online orders.
  • Promo codes may not be applied after the shopping cart has been checked out.
  • If a promotional code was obtained in contravention to these terms and used on an order, that order may be cancelled at our discretion.
  • X for Y promotions mean that you need X quantity of the mentioned products in your shopping cart, and you will only pay for Y quantity of them, receiving the cheapest of the mentioned products free.
  • Percentage discount codes will work off any products provided the minimum spend is met if one is mentioned.

Your Account

  • Subject to these terms you may open an account with Printstago by completing the Registration Form. Once your registration has been accepted (and until your account is terminated) you will be able to upload images to our website, email images to us for uploading to our website on your behalf and (subject to agreeing any additional terms which are applicable) request services to be supplied by us (such as the printing of uploaded images).
  • During the registration process you will be asked to supply your email address. This will help us to verify your identity on future visits. Should you register using an invalid email address or an email address that belongs to someone else, Printstago may terminate your account at any time without notice.
  • Each registration is for a single user only.
  • You will also need to provide a password in order to access your account and the photos which have been uploaded to it. We do not permit you to share your password with any other person. You must keep your password secure at all times. You will be responsible for any damage or losses caused by unauthorised access resulting from your failure to keep your password secure.
  • There is no charge for opening a Printstago account, however there may be charges for other products or services supplied by us. You will be notified of these charges at the time you request the products or services.
  • When you place an order for products or services, for which there is a charge, you will need to supply us with your credit card and other personal details so that we may process the order for you. Any charges for the products or services requested will be billed to your credit card once the order has been accepted by us. A tax invoice will be supplied only on request.
  • In the event that you supply invalid credit card details or details of a credit card that belongs to someone else, we reserve the right to terminate your account at any time without notice.

Images

  • You may upload digital images to our website yourself or you can send the images to us by email for uploading to our website. In either event images uploaded to our website must be digital images in JPEG or PNG format.
  • Images uploaded by you or by us on your behalf will (subject to the restrictions in these terms) be available for viewing by you in a photo album accessible through your account using your email address and password.
  • You can share your albums and images with family and friends by allowing them to have access to your albums and images (your "guests"). You can do this either by:
    • using our website to allow your albums to be accessed by any member of the public; or
    • using our website to allow your albums to be accessed by guests who you have nominated by inputting their email addresses.
  • By sharing albums or photo creations you warrant that you have obtained all the necessary third party consents to permit you do so and further that the sharing of same does not infringe the rights of any third party.
  • Guests are permitted to buy printed items, submit comments and notify offensive material in respect of those photos which you have given them access to. We will not be responsible for any action taken by your guests who have been given access by you to your albums and images.

  • You should not nominate any guests if you do not wish to allow them to order printed items which use the images in your photo album.
  • You may delete images uploaded to our website by you or by us on your behalf at any time.

Facebook, Instagram & Dropbox

  • We may provide links in our online Editor to Facebook, Instagram and Dropbox accounts, for accessing images saved in these platforms. You will be required to login to these accounts using the appropriate credentials for these accounts before being able to access any saved images associated with these accounts. When logging into these accounts from our website, you remain bound by the conditions of use provided by the relevant platforms.
  • You may only access those accounts if you are authorised to do so.
  • We cannot guarantee that these third party links will always provide access to these accounts. If you are unable to access these accounts from our website, it will be necessary to download the images from these platforms and upload them separately to our website.

Not Allowed

  • You are not allowed to use our website (or to copy or use any material from our website) for any commercial purpose other than to conduct a commercial transaction with Printstago. This includes allowing access to your photo album in return for payment or for any other commercial purpose.
  • You are not allowed to remove any copyright, trade mark or other intellectual property notices contained in material on our website from any copies or printed items taken of material from our website.
  • You are not permitted to register multiple accounts for use by the same person unless specifically authorised by us in writing. Breach of this clause may result in immediate suspension of your service.
  • You are not allowed to upload, email to us or order printed items which contain or use any images or other material including text based annotations and comments, which contain any of the following:
    • material which is defamatory of any person;
    • material which is pornographic, obscene, indecent or offensive;
    • material which promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
    • material that is likely to incite hatred or violence against any person or group;
    • material that is likely to deceive any person;
    • blasphemous material;
    • material which concerns or relates to any criminal act;
    • material the use or inclusion of which infringes any copyright, trademark, database or other intellectual property right of any third party;
    • material made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence; material which promotes any illegal activity;
    • material which is threatening, abusive or invades another’s privacy, causes annoyance, inconvenience or needless anxiety;
    • material which is likely to harass, upset, embarrass, alarm or annoy any other person;
    • material used to impersonate any person, or to misrepresent your identity or affiliation with any person;
    • material which gives the impression that it emanates from us, if this is not the case;
    • material that advocates, promotes or assists any unlawful act such as (by way of example only) copyright infringement or computer misuse; or
    • material that breaches any applicable laws or legislation.

Our Website Content

  • Although we prohibit the uploading of certain types of image to our website, we cannot control, nor do we monitor the use of our website. It is possible that images or other material may appear on our website which are unlawful or offensive and contravene our restrictions on content set out above. We are not responsible for such images or material but if you become aware of any such images or material on our website please contact us without delay.
  • We may at our discretion contact law enforcement authorities if we are made aware that anything unlawful is occurring or has occurred in relation to our website including the uploading or emailing of any images in breach of the above restrictions on content. We may provide copies of any relevant images or material to the law enforcement authorities and in that connection may also give them access to any personal data that is held by us.
  • We may without notice and at our sole discretion delete or remove any image that has been uploaded, emailed or submitted for printing in breach of these terms.

  • We may refuse to provide any further services to anyone who breaches these terms of use.
  • You will indemnify us and our officers and employees against any action, claim, damages, liability, costs and expenses arising out of:
    • any use by you or your guests of our website in breach of these terms,
    • any claim that the uploading or emailing of any images by you or on your behalf is an infringement of any third party's copyright, trade mark or other intellectual property rights; or
    • any claim that the processing, printing or other dealing by us of any images uploaded or emailed by you or on your behalf is an infringement of any third party's copyright, trade mark or other intellectual property rights.
  • We may change the format and content of our website (or any products or services offered by our website) at any time.
  • We may terminate or suspend the operation of our website (or terminate or suspend provision of any products or services offered through our website) for support or maintenance work, in order to update the content or for any other reason. We may do this at any time and without notice.
  • You are advised to keep back ups of all material provided to us. In particular, it is up to you to keep backup copies of images uploaded by you or emailed to us. We will not be responsible for keeping backups or for the loss of, deletion or corruption of any images or any other material uploaded onto our website.

Joining Benefits

  • Specials may vary according to Printstago and will only be available for a limited time.
  • We will periodically send promotional emails to your email address supplied unless previously specified that you do not wish to receive promotional email.
  • Courier services are supplied at a rate NOT determined by Printstago. We may offer collection or distribution to certain centres in South Africa.

Services

  • Once you have placed an order for any products or services through our website (including any order for printing services), the order will not be treated as having been accepted until you receive confirmation from us that this is the case. This confirmation may be provided by email or post.
  • The decision as to whether to accept any order from you is at our sole discretion.
  • In the event that printed items are produced and prior to dispatch are then discovered to be in breach of these terms, we will not dispatch the printed items to you or to any guest who ordered the printed items. We may, at our sole discretion, refund all or a proportion of the payment made in respect of the order concerned but reserve the right to charge in full as if the printed items had been dispatched.
  • The Printstago logo, bearing the text "Produced by Printstago" as well as a barcode identifying the order number may appear on our photo products (product type dependent)
  • To maintain continuity of service we reserve the right to use alternative photographic paper products in the production of printed items, to those stated on our website.
  • Free printed items may be offered from time to time as part of a promotion or competition. Free printed items can only be claimed as part of an online order through our website. Postage and packing charges may still apply and will need to be paid by credit or debit card or from your account, unless otherwise stated.
  • Promo codes may be published from time to time as part of a promotion. Promo codes may provide a number of free printed items or a discount on part of an order. Promo codes can only be used for online orders placed through our website. A maximum of one Promo code can be specified per order. Unless otherwise specified, postage and packing charges may still apply to orders subject to a Promo code. Further conditions may apply and if applicable will be published with the relevant promo code.

  • We will use our reasonable endeavours to reply promptly to all correspondence. Such reply may be by email or by post.

Cancellation of Accounts

  • You may cancel your account by contacting us by email. You may be asked to provide further proof that you are the holder of the account. Your account will be cancelled as soon as reasonably practicable following receipt of your email.
  • We may cancel your account without notice at our sole discretion.
  • Once your account is cancelled, your saved projects will be removed from our website and your password will no longer enable access to the password protected areas of our website.